St12 Terms & Conditions of Platform Use

2. Account Creation, Security & User Responsibilities

To access st12's full range of services, you will need to register an account by providing accurate, complete, and up-to-date information. You are solely responsible for maintaining the confidentiality of your password and login credentials.

• Each user is permitted to hold only one active account. Multiple account registrations by the same individual are strictly prohibited.
• You must use your real name and valid personal information when registering. Providing false or misleading information may result in your account being suspended or closed.
• All activity that occurs under your account is your responsibility. If you suspect unauthorised access to your account, please contact st12 customer support immediately.
• You are not permitted to transfer, sell, or share your account with any other party.
• Users are responsible for ensuring that the devices and internet connections used to access the platform are secure.

St12 will not be held liable for any losses arising from a user's failure to safeguard their account credentials.

4. Payment Information & Transactions

All financial transactions on the st12 platform are processed in Malaysian Ringgit (MYR). We support a range of local payment methods, including FPX, Touch 'n Go eWallet, Maybank, and CIMB.

• Minimum and maximum deposit limits may vary depending on your chosen payment method. Current limits can be reviewed in your account settings.
• All deposits are considered final once confirmed by the payment provider. st12 is not responsible for delays caused by third parties such as banks or e-wallet operators.
• Withdrawals will be processed to the same payment method used for the deposit, subject to any required identity verification checks.
• St12 reserves the right to conduct background checks or request supporting documents to verify a user's identity before processing large withdrawals.
• Any attempt at payment fraud or money laundering will be reported to the relevant authorities and the account in question will be closed immediately.
• Any applicable transaction fees will be disclosed to users before a transaction is confirmed.

Users are responsible for ensuring that all payment information provided is accurate and current. st12 will not be liable for any losses resulting from incorrect payment details.

6. Changes to Terms & Governing Law

St12 reserves the right to modify, amend, or replace any part of these terms and conditions at any time at our sole discretion. Changes take effect immediately upon being posted on this page. Continued use of the platform following any changes constitutes acceptance of the updated terms.

We encourage you to review this page periodically. Where changes are material, we will make reasonable efforts to notify users via in-platform notifications or their registered email.

These terms and conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with these terms are subject to the exclusive jurisdiction of the Malaysian courts.

If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or removed to the minimum extent necessary, while all remaining provisions will continue in full force and effect.

For any enquiries regarding these terms and conditions, please reach out to the st12 customer support team. You may also refer to our FAQ for answers to common queries.

General enquiries email: [email protected]