St12 Privacy Policy – User Data Protection
St12 takes the privacy of every user in Malaysia seriously. This policy explains how we collect, use, store and protect your personal information when you use our platform.
Last Updated: 1 January 2026
1. Information We Collect
When you register and use the st12 platform, we may collect various types of information to ensure our services run smoothly and securely for you.
Account Information
During registration, we collect your full name, email address, phone number and date of birth. This information is used to verify your identity, manage your account and ensure that only eligible users (aged 18 and above) access the platform.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type and version, IP address, time zone and language settings. This data helps us optimise the user experience across different devices, particularly for mobile users in Malaysia.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the necessary information relating to your chosen payment method, such as FPX, Touch 'n Go eWallet or online banking. We do not store credit or debit card details directly on our servers — all financial transactions are handled by secure, certified payment processors.
Cookies & Usage Data
The st12 platform uses cookies and similar tracking technologies to collect data on how you interact with the platform. This includes pages visited, session duration, buttons clicked and game preferences. This data helps us understand usage patterns and improve the overall platform experience.
2. How We Use Your Information
The information we collect is used exclusively for legitimate purposes directly related to the operation of the st12 platform. We will not use your information beyond the scope stated here without your prior consent.
- Account verification & security – Ensuring every account is held by a verified individual who meets the minimum age requirement.
- Transaction processing – To verify and process deposits and withdrawals in MYR securely and accurately.
- Platform improvement – Analysing usage data to improve platform performance, interface and user experience.
- Service communications – Sending important notifications related to your account, transactions and policy updates.
- Fraud prevention – Detecting and preventing suspicious activity, payment fraud or prohibited use.
- Legal compliance – Complying with applicable legal and regulatory requirements in Malaysia when required.
3. Cookies & Session Tracking
St12 uses essential cookies to keep the platform functioning properly, and analytics cookies to understand how users interact with our site. Cookies do not contain personal information that can directly identify you.
There are two main categories of cookies we use:
- Essential cookies: Required for core platform functions such as login authentication, session management and security. These cookies cannot be disabled without affecting platform functionality.
- Analytics cookies: Helps us understand visit patterns, popular pages and technical issues. This data is collected in aggregate and is not linked to any individual's identity.
You can manage your cookie settings through your browser. However, disabling essential cookies may affect your ability to log in and use the st12 platform fully.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
Your personal information is stored on servers protected with industry-standard encryption. st12 employs strict security protocols, including data encryption in transit and at rest, multi-layered access controls and continuous monitoring for security threats.
We retain user data for as long as your account remains active or as long as it is needed to provide our services. Following account closure, we will retain required records for the period prescribed by applicable law before securely deleting them.
Third-Party Sharing
St12 does not sell, rent or share users' personal information with third parties for marketing purposes. We only share information in the following limited circumstances:
- With authorised payment processors to enable MYR transactions to be processed securely.
- With technical service providers who assist us in operating the platform, subject to strict confidentiality agreements.
- With law enforcement authorities when required by Malaysian law or a court order.
- In situations involving fraud detection or the protection of other users' security.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As an st12 platform user in Malaysia, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If any information we hold about you is inaccurate or outdated, you have the right to request a correction. You can update most details directly through your account settings.
- Right to Erasure: Under certain circumstances, you may request that your personal information be deleted. Such requests will be evaluated in accordance with applicable legal requirements and the platform's operational obligations.
- Right to Object: You may object to the processing of your information for specific purposes, subject to legitimate operational limitations.
Privacy Policy Changes
St12 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated via in-platform notifications or your registered email address. Continued use of the platform after changes take effect will be considered acceptance of the updated terms.
How to Contact Us
If you have any questions, concerns, or would like to submit a request regarding your privacy rights, please contact the st12 customer support team. You may also refer to the page FAQ us for general guidance.
Privacy email: [email protected]
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and ensuring your rights are fully respected.
Have questions about your data privacy?
Visit our FAQ page or log in to your st12 account to access your privacy settings and data management options directly.
FAQ Register Account